Job Purpose

To manage and drive recovery of overdue vehicle loan accounts under the HARD bucket, ensuring achievement of collection targets, reduction in delinquency, effective field operations, and adherence to the organization's recovery policies and regulatory guidelines.

Key Responsibilities

• Manage recovery operations for vehicle loan accounts within the assigned geographical area.
• Achieve monthly collection, recovery, and resolution targets for AHRD bucket accounts.
• Analyze delinquent accounts and prepare account-wise recovery strategies based on overdue amount, customer profile, vehicle status, and repayment history.
• Monitor and control field collection activities through collection executives/agencies.
• Ensure regular field visits and effective customer contact for high-risk and overdue accounts.
• Drive promise-to-pay (PTP) generation and ensure timely PTP realization.
• Identify high-risk, skip, non-contactable, and potentially irrecoverable accounts and initiate appropriate escalation/action.




• Coordinate with repossession/recovery agencies wherever required, strictly in accordance with company policy and applicable laws.
• Track vehicle status, valuation, repossession, yard movement, and disposal/recovery wherever applicable.
• Review daily and monthly collection performance against targets and take corrective action for shortfalls.
• Conduct regular field visits with team members and provide on-ground guidance and coaching.
• Monitor agency/vendor performance and ensure compliance with agreed service levels.
• Maintain accurate collection, recovery, repossession, and customer-contact records in the relevant systems.
• Coordinate with legal, operations, credit, sales, and other internal teams for resolution of difficult/high-value cases.
• Prepare MIS and management reports covering collection efficiency, PTP, roll-forward, resolution, repossession, and outstanding portfolio.
• Ensure adherence to the organization's Fair Practices Code, collec

📌 Area Recovery Manager (Malerkotla)
🏢 SkillLabs
📍 Malerkotla