Case Manager – International Patient Services
Location: Green Park, New Delhi
Employment Type: Full time
Experience: 2+ Years Minimum

About the Role
We are looking for a compassionate, organized, and proactive Case Manager to support international patients throughout their healthcare journey. The ideal candidate will coordinate with patients, hospitals, and medical professionals to ensure a seamless treatment experience from inquiry to follow-up.

Key Responsibilities
• Manage international patient inquiries and provide timely guidance throughout the treatment process.
• Collect, review, and organize medical reports for evaluation by doctors and partner hospitals.
• Coordinate with hospitals, consultants, and healthcare providers to develop treatment plans.
• Schedule medical consultations, hospital admissions, procedures, and follow-up appointments.
• Assist patients with medical visa documentation, travel arrangements, accommodation, and other logistics.
• Maintain accurate patient records and regularly update the CRM system.
• Ensure exceptional patient support and a smooth,



personalized patient experience.
• Coordinate with internal teams and external stakeholders to facilitate efficient case management.

Qualifications
• Bachelor's or Master's degree in any of the following:
• Hospital Administration
• Psychology
• Nursing
• Life Sciences
• Healthcare Management or a related healthcare discipline
• Minimum 2 year of experience in Medical Tourism, International Patient Services, Hospital Operations, or Healthcare Coordination.
• Fluent English communication (spoken and written) is mandatory.
• Excellent patient counseling, interpersonal, and communication skills.
• Proficiency in MS Office and CRM software.
• Strong organizational, coordination, multitasking, and problem-solving abilities.
• Ability to work in a fast-paced, patient-centric environment.

Preferred Skills
• Experience working with international patients is highly desirable.
• Knowledge of medical

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