We are seeking a dedicated and enthusiastic Customer Service Executive to join our team in the aviation sector. The ideal candidate will be responsible for providing exceptional customer service to our clients, ensuring a positive experience throughout their journey with us. This role requires a strong understanding of the airlines and aviation industry, as well as excellent communication skills to effectively assist customers with their inquiries and concerns. Key Responsibilities: - Respond to customer inquiries via phone, email, and in-person, providing accurate information regarding flight schedules, ticketing, and other services. - Assist customers with booking and modifying reservations, ensuring a seamless experience. - Handle customer complaints and resolve issues in a timely and professional manner. - Collaborate with other departments to ensure customer needs are met and service standards are upheld. - Maintain up-to-date knowledge of airline policies, procedures,



and industry trends to provide informed assistance. - Document customer interactions and feedback to improve service quality. Required Skills: - Robust customer service orientation with a passion for helping others. - Knowledge of the airlines and aviation industry. - Excellent verbal and written communication skills. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Problem-solving skills and the ability to remain calm under pressure. If you are a motivated individual with a background in customer service and a keen interest in the aviation industry, we encourage you to apply for this exciting opportunity. Join us in delivering outstanding service to our customers and contributing to the success of our organization.

This job is provided by Shine.com

📌 Customer Service Executive (Gurugram)
🏢 Sharda Consultancy Services
📍 Gurugram