Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive perks and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Manager, Instructional Design & Content Development will lead a globally distributed team responsible for developing, maintaining, and enhancing learning content that supports Revenue Cycle Management (RCM) operations. This role requires a solid combination of people leadership, instructional design expertise, content governance, and project management capabilities to deliver high-quality, effective learning solutions that drive business performance and operational excellence.

Primary Responsibilities

• Lead,



coach, and develop a team of instructional designers and content developers across India and the Philippines
• Manage team performance, engagement, capacity planning, and resource allocation to meet business priorities and timelines
• Oversee the design, development, and maintenance of training materials, including Standard Operating Procedures (SOPs), Job Aids, Instructor
• Led Training (ILT), and Web-Based Training (WBT) content
• Manage content intake, prioritization, and delivery through established request and ticket management processes
• Ensure all learning content meets quality standards for accuracy, consistency, clarity, and instructional effectiveness
• Conduct content reviews and implement best practices aligned with organizational style guides and documentation standards
• Lead large-scale content transformation, standardization, and process improvement initiatives
•

📌 Senior Instructional Designer (Noida)
🏢 Optum India
📍 Noida