Job Title: Guest Relations Manager - Residential Operations

Location: Faridabad, Haryana

Salary: 4,25,000 - 6,00,000 per annum

Experience: 2 - 8 Years

Job Description:

We are looking for a polished and professional Guest Relations Manager to manage resident communication and service coordination for a premium residential community in Faridabad.

The ideal candidate should have excellent English communication skills, strong client-handling ability, and the confidence to professionally manage resident interactions while coordinating with internal teams for smooth resolution and service delivery.

Key Responsibilities:

Handle resident communication through calls, WhatsApp support, and coordination channels

* Understand resident concerns and coordinate internally for timely resolution

* Assign service requests to the appropriate maintenance teams

* Follow up with residents to ensure smooth issue closure and satisfaction

* Handle escalations professionally and maintain high service standards





* Coordinate with internal departments for smooth operational flow

* Maintain professional communication and resident experience at all times

Requirements:

Excellent spoken English communication is mandatory

* Solid client handling and interpersonal skills

* Professional and calm personality

* Strong coordination and follow-up ability

* Ability to manage resident interactions professionally

* Comfortable handling escalations and service coordination

Preferred Background:

Hospitality, aviation, guest relations, front office, CRM, customer support, luxury residential operations, or client servicing backgrounds will be preferred.

Preferred Skills:

Guest Relations, Client Handling, Customer Support, Resident, Coordination, Escalation Management, Communication Skills, Client Relationship Management, Service Operations

Skills:- Client Management, Chatbot, Voice processing, English Proficiency and Communication Skills

📌 Hospitality Manager (Faridabad)
🏢 Fantasy Fi
📍 Faridabad