**Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.** Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d'une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain. **Fiche de poste :** + Job Description Receives incoming requests from customers and/or vendors, executes orders, provides quotes, checks shipment status, etc. Analyzes customer needs and provides solutions. Provides administrative or technical support to ensure effective on-going operations. Applies knowledge of established processes and procedures to execute with excellence. Performs administrative work that requires working knowledge and skills: developed through formal training or work experience. Recognizes and solves typical problems that can occur in own work area by evaluating and selecting solutions from established options. Impacts own team through the quality of the services or information provided. Works within established procedures with a moderate degree of supervision.



Job Description Provides comprehensive customer service support to external stakeholders, including shippers, recipients, and third parties. Ensures positive customer relations and the fair resolution of inquiries, exceptions, complaints, and claims in accordance with consumer laws. Offers customer service support through various channels such as calls, emails, SMS, and chats. Processes back-office activities and monitors the resolution process of customer cases. Documents incoming information regarding customer concerns and conducts thorough investigations until the case is resolved. Manages or performs inside UPS and partner operations to deliver on performance and quality Key Performance Indicators. Develops organization-wide initiatives to proactively inform and educate customers. Formulates improvement plans based on customer survey feedback. Career Track Description: Provides administrative or technical support to ensure effective on-going operations. Applies knowledge of established processes and procedures to execute with excellence. Career Level Description: Performs administrative work that requires working knowledge and skills developed through formal training or work experience. Recognizes and solves typical problems by evaluating and selecting solutions from established options. Impacts own team through the quality of the services or information provided. Works within established procedures with moderate supervision. **Type de contrat:** en CDI _Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._

📌 GBS Customer Service Representative (Mumbai)
🏢 UPS
📍 Mumbai