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Business Head – Digital Lending

Location: Gurugram

Experience: 7–12 years

Industry: Digital Lending / Fintech

Employment Type: Full-time

About The Role

We are building a new-age, tech-led, digital lending business focused on small-ticket, short-tenure unsecured loans for Indian customers.

We are a team of seasoned operators from premier institutions like IIT, NSIT, and IIM, with experience working in companies like ICICI Bank, Flipkart, Airtel, Anand Rathi, Snapdeal, and RBS. We are looking for a high-ownership Business Head – Digital Lending who can help launch, operate, and scale the business from the ground up. This is a founding business role involving end-to-end ownership across lending operations, collections, customer onboarding, process setup, vendor coordination, team building, and day-to-day business execution.

The ideal candidate should come from a digital lending, instant personal loan, short-term unsecured lending, or fintech-NBFC lending background and should have solid hands-on experience in operating and scaling lending businesses.





Key Responsibilities

• Set up and manage the complete operating model for the digital lending business.
• Own the end-to-end loan journey from lead generation and onboarding to repayment and closure.
• Build and manage workflows for KYC, verification, bureau checks, underwriting coordination, disbursals, customer support, and collections.
• Hire, manage, and scale teams across operations, collections, customer support, and credit operations.
• Create SOPs, escalation matrices, review structures, productivity benchmarks, and operational controls.
• Monitor application funnel, approval rates, disbursal conversion, operational TAT, repayment behavior, and portfolio quality.
• Drive collections performance across DPD buckets while ensuring compliant customer engagement practices.
• Coordinate with LOS/LMS, CRM, KYC, bureau, payment, account aggregator, dialer, and communication vendors.
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📌 Business Head (Gurugram)
🏢 Credit91
📍 Gurugram