Smilebird partners with doctors to build and operate patient-first clinics. Doctors lead clinical care, while Smilebird provides the people, processes and operational support needed to run dependable, high-quality clinics. This hands-on role owns recruitment, HR operations and employee capability-building across Smilebird and its partner clinics.

What the role is about
• Own hiring from workforce planning and sourcing through interviews, offers and onboarding, while maintaining a robust candidate pipeline.
• Manage employee records, attendance, leave, probation, confirmation, performance reviews and exits.
• Coordinate payroll inputs and applicable statutory requirements with leadership and external partners.
• Implement practical HR policies and SOPs; resolve employee queries, grievances and workplace concerns fairly and confidentially.
• Build a professional, respectful and accountable culture, and support staffing readiness for new clinic launches.
• Identify capability gaps through observation, feedback and performance discussions.
• Design and deliver induction,



role-specific training and refresher programmes, supported by practical modules, guides, checklists and assessments
• Train teams on patient service, front-desk operations, professional communication, workplace conduct and approved operational SOPs.
• Coordinate clinical and patient-safety training with doctors or authorised clinical experts.
• Measure training impact, coach managers and create improvement or retraining plans where needed.

Qualifications
• Bachelor's degree in HR, Business, Psychology or a related field. An MBA, postgraduate HR qualification, or L&D; certification is preferred.
• Approximately 5-8 years of HR experience, including significant responsibility for employee training.
• Multi-location experience in healthcare, clinics, hospitals, retail, hospitality or wellness is preferred.
• Demonstrated experience conducting training and developing practical learning material.
• Working kn

📌 Senior Human Resources Manager (Gurugram)
🏢 Smilebird Health
📍 Gurugram