Hiring: Quality Analyst – Customer Experience | Bangalore
We are looking for a Quality Analyst with 2–3 years of experience in customer service quality assurance to improve customer experience and agent performance.
? Location: Bangalore - Onsite
? Salary: Up to ₹35,000 per month
? Job Type: Full-time

Key Responsibilities:
• Audit customer interactions across voice, chat, email and ticketing channels.
• Identify critical errors and document quality observations.
• Conduct agent feedback sessions and track improvement plans.
• Participate in calibration sessions and ensure consistent scoring.
• Identify training needs (TNI/TNA) and coordinate with Operations and Training teams.
• Prepare quality reports, analyse trends and recommend process improvements.
Requirements:




• 2–3 years of experience as a Quality Analyst in customer support, customer service or a contact centre.
• Experience in interaction audits, feedback, coaching and calibration.
• Knowledge of quality parameters and critical error frameworks.
• Robust Excel skills, including Pivot Tables and Lookups.
• Excellent analytical, communication and documentation skills.
• Proficiency in English and Hindi; an additional Indian language is a plus.
• Bachelor’s degree or equivalent.
• Immediate joiners preferred.
Interested candidates can share their updated CV via DM.
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📌 Quality Analyst – Customer Experience | Bangalore (Bengaluru)
🏢 CAREERBLOC ~
📍 Bengaluru