IT Support Engineer at Ciyent Technologies
Department: IT Infrastructure & Technical Support
Experience: 1-3 years
Employment Type: Full-time
Location: Ghaziabad, Uttar Pradesh

About the Role
We’re looking for a skilled, hands-on IT Support Engineer to provide technical support, resolve hardware and network issues, and keep our IT systems running smoothly. You’ll work across computer hardware, networking, CCTV, and printers, both on-site and remotely.

Key Responsibilities
Computer Hardware & Troubleshooting
• Diagnose and repair desktops and laptops, including boot issues, slow systems, and peripheral problems
• Install and configure Windows OS, drivers, and essential software
• Handle formatting, upgrades, and preventive maintenance
• Replace faulty components such as RAM, SSD/HDD, SMPS, and motherboards

Networking & IT Support
• Install, configure, and troubleshoot LAN, WAN, Wi-Fi, and Ethernet connections
• Perform LAN cabling, RJ45 crimping, and cable testing
• Configure routers, switches, access points, and IP addressing
• Provide in office and remote support to users





CCTV Installation & Maintenance
• Install and configure IP and analog CCTV cameras
• Set up DVRs/NVRs and basic CCTV network settings
• Troubleshoot connectivity, recording, playback, and display issues

Printer & Cartridge Maintenance
• Install and troubleshoot laser and inkjet printers (USB and network)
• Perform toner/cartridge refilling, cleaning, and basic servicing
• Diagnose paper jams, print quality issues, and common hardware faults

General IT Support & Documentation
• Maintain records of service requests, repairs, replaced parts, and IT assets
• Visit client sites for installation, maintenance, and troubleshooting
• Ensure timely resolution of issues and follow safety procedures

Required Skills
• Strong practical knowledge of computer hardware diagnosis and repair
• Hands-on experience with networking, LAN cabling, and RJ45 crimping
• Working knowledge of CCTV cameras, DVRs, and NVRs

📌 IT Support Engineer (Ghaziabad)
🏢 Ciyent Technologies
📍 Ghaziabad