Introduction
As a Process Associate – HR Contact Center, you will be responsible for handling employee HR-related queries through multiple channels, including calls, emails, and chat.
The role involves providing prompt and accurate support, delivering a positive employee experience, and ensuring the efficient resolution of HR queries. Candidates should be flexible and willing to work in a 24/7 shift environment as required.
This role offers an excellent chance for individuals looking to build a career in HR Operations, HR Shared Services, and Employee Experience.
Your Role And Responsibilities
• Respond to employee HR-related queries via inbound calls, emails, and chat.
• Educate employees about HR policies, processes, and procedures whenever required.
• Deliver high-quality customer service in every interaction.
• Identify, analyse, and resolve employee issues or escalate them to the appropriate team when needed.
• Monitor and update tickets in the ticketing system, ensuring timely resolution.
• Support the team in resolving employee queries and maintaining service quality.
• Collaborate with internal stakeholders to ensure accurate and efficient issue resolution.
• Maintain clear and professional communication with employees across different levels of the organization.
• Meet defined service levels, quality standards, and productivity targets.
• Ensure adherence to established HR service processes and compliance requirements.
• Handle employee information with a high level of confidentiality and professionalism.
• Support employees across different regions and time zones in accordance with defined service standards.
Preferred Education
Master's Degree
Required Technical And Professional Expertise
• Graduate or Postgraduate (MBA in HR preferred).
• Freshers are welcome to apply.
• Internship, project, or academic exposure to HR, customer service, or shared services is an added advantage.
Preferred Technical And Professional Experience
• Excellent ve
📌 Process Associate (Bengaluru)
🏢 IBM
📍 Bengaluru