Opportunity

As a Senior Customer Success Manager, your primary goal is to own and grow a portfolio of high-value customers, ensuring strong retention, deeper product adoption, and consistent account expansion.

You will act as a strategic partner to your customers, helping them maximize the value of the platform while identifying opportunities to grow their business through QDC.

This role goes beyond customer management. It involves driving measurable outcomes across your portfolio, including retention, usage, and expansion, while proactively identifying risks and opportunities.

You will work closely with cross-functional teams including Product, Engineering, Sales, and Onboarding to resolve complex challenges, influence product improvements, and deliver a seamless customer experience.

You will also play a key role in shaping customer success processes, mentoring team members, and contributing to the overall growth and scalability of the Customer Success function.

Responsibilities

• You will own a portfolio of high-value customers, ensuring robust retention,



consistent product adoption, and achievement of expansion targets.
• You will build and maintain strong relationships with key stakeholders, acting as a strategic partner and helping customers maximize the value of the platform in their business operations.
• You will define account-level success plans, including usage goals, engagement strategies, and growth opportunities, and ensure consistent execution against these plans.
• You will proactively monitor customer health, identify early signs of risk such as low usage, operational issues, or dissatisfaction, and take timely actions to prevent churn.
• You will drive expansion across your portfolio by identifying opportunities for additional stores, features, or modules, and work closely with Sales where required to close these opportunities.
• You will lead renewal conversations for your accounts, ensuring timely renewals and addressing concerns well in a

📌 Customer Success Manager (Noida)
🏢 Quick Dry Cleaning Software
📍 Noida