Overview
Lead Our AI Platform Launch
We're seeking an experienced Solution Architect/SME to join our consultancy as we launch DispatchAngel, our AI-powered revenue optimization platform for home services businesses. This pivotal role combines deep technical expertise with customer-facing leadership to drive product adoption while maintaining our consultancy's commitment to custom solutions.
Responsibilities
What You'll Do
Customer Engagement & Education
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• Travel to customer sites (franchise networks, home services businesses) to deliver compelling product demonstrations and technical deep-dives
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• Educate clients on DispatchAngel's AI-powered cancellation prediction, smart dispatch optimization, and revenue recovery features
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• Translate complex technical concepts (ML models, data integration, predictive analytics) into business value for operations managers and business owners
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• Lead discovery sessions to understand customer pain points around scheduling inefficiencies, cancellation rates, and technician utilization
Technical Leadership
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• Serve as the product SME for DispatchAngel platform and all modules
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• Design and present solution architectures integrating ServiceTitan, CRM systems, call center data, and marketing platforms
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• Create implementation roadmaps addressing data integration, API connections, and multi-tenant security requirements
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• Guide customers through the medallion architecture (Bronze/Silver/Gold data layers) and analytics capabilities
Pre-Sales & Implementation Support
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• Identify and document integration points, data requirements, and technical dependencies
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• Design proof-of-concepts demonstrating cancellation prediction accuracy and schedule optimization
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• Collaborate with customers to establish success metrics and ROI calculations
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• Address technical objections and architect solutions for complex customer environments
Product Development Partnership
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• Conduct QA/testing during customer demos to ensure produc
📌 Solution Architect (Manvi)
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📍 Manvi