HCLTech is Hiring for Sr. Quality Team Lead || US Healthcare || Chennai Location

Work Location: ELCOT Shollingnallur, Chennai
Designation: Sr. Quality Team Leader (US Healthcare)
Experience: 6 - 9 years (Team Handling Experience is a must)
Shift: US Shift Timings

JOB SUMMARY

This position is responsible for day-to-day management of the staff in support of (HCL Client’s) healthcare business operations overseeing all Quality related activities. In addition, this position is responsible for identifying, recommending, and implementing process & system solutions with a focus on a outstanding customer experience and a cost-effective, high-performing operation.

Roles and Responsibilities

• Manage day-to-day Quality operations and directs the team responsible for Quality control activities
• Manage and meet performance targets for Accuracy, Client SLA, quality scores, value add’s and customer satisfaction
• Ensure quality and efficiency measures are met within the team and in accordance with service level agreements




• Use business tools and Healthcare RCM knowledge to identify problem areas and document business requirements
• Establish and maintain effective work procedures
• Review and ensure process follow internal policy requirements and external regulations.
• Coordinate, participate, and/or manage multiple projects assigned by senior management
• Interface and coordinate with various stakeholders
• Mentor the Green/Yellow belt projects and drive continues improvements
• Be a single point of contact for Quality errors and plot action plans to improve performance
• ISO preparations and understanding of ISO requirements for Audit readiness
• Good understanding of Quality principles & QC tools and apply as need arises.

EDUCATION/EXPERIENCE
• Bachelor’s degree in any stream (may substitute two years of relevant experience per one year of required education)
• 3 years of relevant work experience-: Healthcare RCM (BPO) experience will be preferred with good communication.
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📌 HCLTech || Immediate Hiring for Sr. Quality Team Lead || US Healthcare || Chennai Location
🏢 HCLTech
📍 Chennai