Designation: Application Support Lead

Job/Location: Full-time (IN OFFICE), Pune, Maharashtra

About Us:

Started in May 2010, IMAGEbytes is in operation for 16 years. The company is focused on providing radiology clinical software & services to Tertiary Care Hospitals, Radiology Diagnostic Scan Centers, Tele Radiology Service Providers, and Consultant Radiologists.

Job Description:

Applications are invited for an Application Support Lead to lead and manage an Application (Technical) Support team and execute end-to-end implementation of IMAGEbytes PACS Software at Hospitals, Medical Colleges, and Diagnostic Scan Centres.
Primary role consists of technical support ticket management, team management, customer interaction, coordination with the Engineering Team, and 3rd-party software vendors for interoperability requirements.

Skills:
- Bachelor's degree in Computer Science/Information Technology.
- 5+ years of experience in PACS/HIMS/LIMS/EMR Software Implementation and Support, which includes a minimum of 1 year in a leadership role.




- Strong knowledge of DICOM/HL7 and medical imaging workflows
- Must have FIELD PACS deployment experience in DICOM Service configuration(C-STORE, MWL, Query/Retrieve) in CT, MRI, X-ray (CR/DR), Ultrasound, Mammography, and other imaging modalities.
- PACS integration with HIMS/RIS; hands-on experience with HL7, Mirth Connect is required
- Valuable communication skills in English & HINDI/MARATHI
- Must have worked with radiologists, clinicians, radiographers, biomedical & hospital IT team
- Strong troubleshooting skills across application, database, operating system, network, and integration layers.
- Experience with databases such as MySQL/SQL Server
- Networking Knowledge of TCP/IP, DNS, ports, hardware firewall configuration, virtual networks, and VPNs
Proficiency with data management tools such as google sheets/mantis.

Responsibilities:
- Manage day-to-day PACS application support and team of 6-8 Application Support Engineers
- Alloc

📌 Application Support Lead (Pune)
🏢 Imagebytes
📍 Pune