Trigyn has an opportunity for a Siebel CRM Business Analyst. This resource will be working remotely.

Please note: Some rotational on-call and after-hours shifts are to be expected as per Valencia Spain / New York hours or Overlap working hours.

Job Description:

The consultant will be expected to provide support for existing CRM solutions in the service. The support requirements will include problem assessment, interactive troubleshooting, system configuration, and leading focal points through troubleshooting to problem resolution. An extreme emphasis is placed on customer satisfaction and providing the most skilled support experience to the delight of our customers.

The consultant is expected to carry out the following responsibilities:
• Work collaboratively with customers and other team members when necessary to gather and define functional requirements and produce functional design documents
• Provide demos of out-of-the-box Siebel modules to customers
• Delivery of quality work products included but not limited to design documents, training guides, test scripts and reports




• Manage deadlines and deliverables, and communicate status updates to team lead against project milestones
• Escalation of project delays or any issues as necessary to other Bangkok teams or to managers;
• Read, comprehend and maintain understanding of technical documents;
• Handle all focal point questions/issues for client-supported Oracle Siebel solutions;
• Manage first-line service requests to meet business and/or customer SLAs;
• Record and document all incidents and requests and associated activities and work orders in the client's ServiceDesk system;
• Maintain positive relationships with customers and other technicians;
• Assuming other duties as assigned.

Result of service:
• Timely delivery of work products as defined in the project timelines.
• Collaboration within and across teams and providing functional expertise with a high rate of business clients’ satisfaction
• On

📌 Siebel CRM Business Analyst (India)
🏢 Trigyn Technologies
📍 India