We are seeking a proactive and customer-focused Advanced Resolution Expert to handle complex customer issues and deliver effective resolutions. The ideal candidate will possess excellent English communication skills, solid analytical abilities, and a customer-first approach. This role requires working closely with internal teams to ensure prompt issue resolution while maintaining a high level of customer satisfaction.
Key Responsibilities
• Handle escalated customer queries and resolve complex issues efficiently.
• Investigate customer concerns and identify appropriate solutions.
• Coordinate with internal departments to ensure timely issue resolution.
• Maintain accurate records of customer interactions and resolutions.
• Provide professional support through phone, email, and chat.
• Meet quality, productivity, and customer satisfaction targets.
• Identify recurring issues and recommend process improvements.
• Ensure compliance with company policies and service standards.
Eligibility
• Graduate or Undergraduate candidates can apply.
• Excellent verbal and written English communication skills are mandatory.
• Strong problem-solving and conflict-resolution skills.
• Basic computer proficiency and familiarity with CRM or ticketing tools is an advantage.
• Ability to multitask and work in a fast-paced environment.
• Willingness to work rotational shifts, if required.
What We Offer
• Salary: ₹2.4 – ₹4.0 LPA
• Career growth opportunities.
• Performance-based incentives.
• Professional and collaborative work environment.
• Ongoing training and skill development.