Company Description MSR Technology delivers AI-powered GPS tracking, intelligent fleet management, AI dashcams, and advanced vehicle security solutions for modern mobility and commercial transport operations. The company focuses on smart telematics to help businesses monitor vehicles, improve safety, and optimize fleet performance. Its products combine real-time data, AI-based insights, and secure connectivity to support efficient and safer transport. MSR Technology serves clients seeking reliable, technology-driven tools to manage vehicles and assets more effectively.
Role Description This is a full-time, on-site Customer Support Executive role based in Recent Delhi. The Customer Support Executive will handle incoming customer queries via phone, email, and online channels, providing timely and accurate information about MSR Technology’s products and services. Daily tasks include troubleshooting basic technical issues, guiding users through product features, and escalating complex problems to the appropriate technical or operations teams.



The role also involves maintaining detailed records of customer interactions, following up on open cases, and contributing to continuous improvement by sharing feedback on recurring issues. The Customer Support Executive will collaborate with internal teams to ensure high levels of customer satisfaction and consistent service quality.
Qualifications

• Strong Customer Support and Customer Service skills, with the ability to handle inquiries professionally and efficiently.
• Experience in Online Support, including managing tickets, live chat, or email-based assistance.
• Ability to provide basic Technical Support for GPS tracking, fleet management, or related software and hardware solutions.
• Focus on Customer Satisfaction, with skills in active listening, problem-solving, and follow-up communication.
• Excellent verbal and written communication skills in English; proficiency in additional languages is an advantage.
• Comfort working

📌 Customer Support Executive (New Delhi)
🏢 MSR Technology
📍 New Delhi