Introduction
At IBM Finance & Operations, we are the backbone of IBM’s transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You’ll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.
Your Role And Responsibilities
As a Procurement Operations Specialist, you will provide support for procurement applications and processes, as well as accounts payable help requests,
serving as a single point of contact for global procurement professionals and suppliers. This role requires robust knowledge of IBM tools and processes, as well as the organizational structure of global procurement.
Your Primary Responsibilities Will Include
• Provide Call Center Support: Respond to incoming calls and emails, handling help requests from IBM internal clients and suppliers, and providing high-quality standards of professional call handling.
• Resolve Problems and Answer Questions: Determine the root cause of system queries, provide solutions or escalate to Level 2 contact, and document problems and resolutions in a call log.
• Utilize Knowledge Database: Consult knowledge database for guidance in responding to client's questions, and apply knowledge of supported procurement applications to resolve issues.
• Document and Track Issues: Create a call log for every help request, ensuring accurate contact information and problem documentation.
• P
📌 Operations Buyer (Bengaluru)
🏢 IBM
📍 Bengaluru