Job Summary

• Provide end-to-end production and application support services, ensuring high availability, stability, and operational efficiency of business-critical systems.
• Possess solid knowledge of lending domain processes, loan lifecycle management, accounting principles, and financial transaction postings.
• Collaborate with business and technology teams to support service delivery and continuous improvement.

Strategy

Key Responsibilities

• Encourage adoption of best practices in production support, incident management, problem management, change management, and risk governance to enhance overall service performance.

Business

• Possess strong knowledge of lending domain processes, loan lifecycle management, accounting principles, financial transaction postings, and reconciliation processes, with the ability to analyse, troubleshoot, and resolve complex business and system-related issues effectively.
• Provide end-to-end production and application support services, ensuring high availability, stability, performance,



and operational efficiency of business-critical systems.
• Investigate, troubleshoot, and resolve production incidents, service requests, and application issues within agreed service level objectives.
• Support change, release, and deployment activities while ensuring compliance with established governance, risk, security, and control requirements.
• Collaborate with business users, project teams, infrastructure teams, vendors, and support functions to deliver timely issue resolution, service restoration, and continuous service improvements.
• Perform root cause analysis, problem management, and preventive maintenance activities to reduce recurring incidents, improve system reliability, and enhance operational resilience.
• Contribute to process automation, operational excellence, knowledge management, and continuous improvement initiatives to improve service efficiency and support effectiveness.
• Possess self-initiative and work with minim

📌 Assoc, Production Eng, WRB Tech (Chennai)
🏢 Standard Chartered India
📍 Chennai