We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.

Job Description
Job Title: Innovation Consultant – Business Transformation & AI
Function: Innovations and Transformation

Job Role:
The Innovation Consultant would be accountable to support the clients transform their business through AI, Automation, Analytics, and Digital Innovation. As a trusted advisor, you will partner with clients, delivery teams, and sales leaders to identify transformation opportunities, design innovative solutions,



and drive measurable business outcomes using technologies such as GenAI, Agentic AI, Conversational AI, RPA, Workflow Automation, Voice, Chat, Knowledge Bot’s, Speech Analytics, Automated QA and Lean Six Sigma.

This role requires a robust blend of consulting, stakeholder management, problem-solving, and technology solutioning.
The individual will be responsible for engaging with clients/Operations, identifying opportunities, building business cases, and driving AI-led transformation. You should be well versed with BPO environment and various operating channels.

Key Responsibilities

• Lead process discovery, customer journey mapping, and operational assessments to identify transformation opportunities.
• Develop L3-L5 AS-IS and TO-BE process maps, identifying process gaps, non-value-added activities, technology interventions, and client dependencies.
• Design AI, GenAI, automation, analytics, and digital transforma

📌 Innovation Consultant (Mumbai)
🏢 Concentrix
📍 Mumbai