Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are explicit, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Main Responsibilities

• Provide first, second, and third-level support, resolving ~75% of issues without escalation.
• Troubleshoot network, server, and hardware issues, ensuring minimal downtime.
• Escalate unresolved issues to relevant engineering teams while adhering to defined procedures.




• Maintain accurate and up-to-date ticket information, ensuring transparent communication with customers.
• Coordinate replacement of faulty hardware and ensure timely resolution.
• Execute client change requests in collaboration with Engineering, Account Management, and Command Centre teams.
• Escalate critical incidents/outages to leadership as per SLA and process guidelines.
• Document incident resolutions thoroughly in case notes and provide detailed feedback to stakeholders.
• Review and manage open cases daily, updating relevant stakeholders on status and progress.
• Ensure smooth shift handovers with comprehensive updates.
• Participate in daily operations and change review meetings.
• Engage with third-party vendors for issue resolution when required.

What We Look For In a Candidate

Core Competencies

• Strong customer-facing communication skills (verbal and written).
• Ability to work under pressure

📌 SR NETWORK CONSULTANT I-INDIA (Bengaluru)
🏢 Lumen Technologies
📍 Bengaluru