We are hiring for is a premium gifting and Indian sweets brand focused on delivering high-quality products and exceptional customer experiences. We are looking for an experienced Operations Manager to oversee end-to-end operations, streamline processes, ensure operational excellence, and support the company’s growth.
Key Responsibilities
1. End-to-End Operations Management
• Oversee daily operations across retail outlets, production units, warehousing, and distribution.
• Ensure seamless coordination between production, procurement, sales, logistics, and store teams.
• Develop and implement SOPs to improve operational efficiency and consistency.

2. Retail & Store Operations
• Manage store performance, manpower planning, inventory, and customer service standards.
• Ensure adherence to brand standards, operational policies, and service quality.
• Monitor sales, wastage, stock movement, and operating costs.

3. Production & Supply Chain
• Coordinate with production teams to ensure timely availability of products.
• Manage procurement, vendor relationships, inventory planning,



and distribution.
• Ensure product quality, packaging standards, hygiene, and food safety compliance.

4. Team Management
• Lead, train, and monitor operations teams across locations.
• Establish performance metrics and drive accountability.
• Ensure adequate staffing, productivity, and effective interdepartmental coordination.

5. Cost Control & Process Improvement
• Monitor operational expenses, wastage, and resource utilization.
• Identify process gaps and implement cost-effective solutions.
• Prepare operational reports, track KPIs, and provide regular performance updates to management.

6. Customer Experience & Compliance
• Ensure timely order fulfilment for retail, corporate gifting, and online orders.
• Resolve operational escalations and customer complaints.
• Ensure compliance with applicable food safety, hygiene, and statutory requirements.

Requirements
• Minimum 6+ years of experience

📌 Head of Operations (Mumbai)
🏢 Aufside Hospitality
📍 Mumbai