? We’re Hiring | Quality Analyst – International Customer Service
? Location: Ghansoli, Navi Mumbai
? Salary: Up to ₹5 LPA
? Openings: 2
? Process: International Visa Process
? Customer Support: Inbound Voice, Email & Chat – Blended Process

Roles & Responsibilities:
• Provide active feedback to agents through Call, Email and Chat interactions, ensuring adherence to quality standards and identifying areas for improvement.
• Generate audit trends based on defined criteria or critical needs, without compromising the target of auditing 80% of available time.
• Implement Quality Monitoring Standards and monitor ID movements/follow-ups, taking corrective measures to drive continuous improvement.
• Participate in huddle sessions,



sharing insights with team members regarding error trends, process updates, and technical issues to enhance overall performance.
• Collaborate closely with Assistant Managers and Subject Matter Experts (SMEs) on the process, fostering an workplace of excellence and continuous learning.
• Conduct detailed analysis of customer interactions to identify areas for improvement and enhance the overall customer experience.

? Share your updated CV: [email protected]
? HR Ekta: (phone hidden)

📌 Quality Analyst – International Customer Service (Mumbai)
🏢 Starkmind
📍 Mumbai