We are looking for a agile, results-oriented Cluster Manager to oversee multiple goSTOPS properties, drive operational excellence, improve business performance, and ensure consistent service standards across the assigned cluster.
Role Overview
The Cluster Manager will be responsible for the overall operational, financial, and commercial performance of multiple properties within an assigned region. The role requires strong leadership, business acumen, people management skills, and the ability to maintain high standards of guest satisfaction while achieving revenue and profitability targets.
Key Responsibilities:
1. Multi-Property Operations
• Oversee the day-to-day operations of multiple goSTOPS properties within the assigned cluster.
• Ensure consistent implementation of company SOPs, operational processes, and brand standards.
• Conduct regular property visits and operational audits to identify gaps and implement corrective actions.
• Ensure properties maintain high standards of cleanliness, hygiene, maintenance, safety, and service quality.
• Coordinate with central teams to resolve operational challenges efficiently.
2. Business Performance & Revenue Management
• Drive occupancy, revenue, Average Daily Rate (ADR), and RevPAR performance across the cluster.
• Monitor property-level financial performance and ensure achievement of business targets.
• Identify opportunities to improve profitability, optimize costs, and maximize operational efficiency.
• Review business reports, budgets, and performance dashboards regularly.
• Work with revenue management and sales teams to improve demand generation and property performance.
3. Guest Experience & Service Excellence
• Ensure excellent guest experiences across all assigned properties.
• Monitor guest feedback, online ratings, complaints, and service recovery.
• Implement initiatives to improve guest satisfaction, repeat bookings, and brand reputation.
• Ensure teams consistently deliver goSTOPS' hospitality standa
📌 Cluster Manager (India)
🏢 GoStops
📍 India