Greetings from TCS Recruitment Team
Skill:- Zendesk Administrator
Years of experience: 7 to 12 Years
Location: Hyderabad
JD:-
Required Skills
Robust experience in Zendesk Administration.
Hands-on expertise in workflows, triggers, automations, SLAs, and ticket routing.
Experience with Zendesk Explore reporting and analytics.
Knowledge of Zendesk APIs and integrations.
Understanding of customer service and ITSM processes.
Experience with SSO, user provisioning, and access management.
Basic knowledge of HTML, CSS, JavaScript, and REST APIs.