Work Experience: Up to 5 years
Key Responsibilities
• Gather, analyze, validate, and prioritize business and operational requirements from business users, operations teams, clients, and internal stakeholders.
• Map existing BFSI operations workflows, including process flows, roles and responsibilities, inputs/outputs, exceptions, handoffs, controls, and system touchpoints.
• Conduct gap analysis between current and desired processes; recommend workflow automation, standardization, and operational-efficiency improvements.
• Prepare high-quality business documentation, including Business Requirement Documents (BRDs), functional specifications, process-flow diagrams, use cases, user stories, SOPs, RACI matrices, and test scenarios.
• Translate complex business needs into transparent, actionable requirements for product, development, implementation, and QA teams.
• Support configuration, UAT, user acceptance testing, defect triage, and go-live readiness for operations-focused platforms or workflow solutions.
• Analyze operational data, exceptions, turnaround times, error patterns,



and KPIs to identify root causes and improvement opportunities.
• Create reports, dashboards, and presentations to communicate findings, recommendations, and project status to business and senior stakeholders. Should be proficient with PowerBI.
• Coordinate with cross-functional teams across operations, product, technology, compliance, risk, and client-facing functions.
• Support change-management activities, including process documentation, user training material, and post-implementation adoption support.
• Ensure documented processes and proposed solutions align with applicable BFSI operational, risk, audit, and compliance requirements.

Required Qualifications
• Bachelor’s degree in Business, Finance, Commerce, Information Technology, Engineering, or a related field.
• Up to 5 years of relevant experience as a Business Analyst, Operations Analyst, Process Analyst, or in a comparable role.
• Demon

📌 Business Analyst (Mumbai)
🏢 Infomatics - Complex Data, Simplified
📍 Mumbai