• End to End handling of iCRM Closures
• Coordination with customers for end-to-end resolution
• Coordination with departments and sharing of RCA
• Process improvement
• Monitoring quality of the closures in iCRM
Key Skills Required
Technical Skills:
• Customer centric attitude
• Excellent communication skills
• Coordination skills
• Team and coordination skills
Key Performance Indicators
• Resolution of customer escalations & Complaints within TAT
• RCAs and Improvement in the processes to control escalations
• Improvement in customer request resolution %
📌 Central Operation Manager (Haveli)
🏢 SkillLabs
📍 Haveli
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