About the Company

About the Role

Manage and maintain the Salesforce CRM platform, including users, profiles, roles, permissions, and access. Configure Salesforce objects, fields, page layouts, record types, validation rules, workflows, and automation. Manage the complete lead lifecycle, including lead creation, assignment, follow-ups, conversion, and tracking. Ensure accurate and timely updating of student/candidate/customer information in Salesforce. Design and maintain sales processes, lead assignment rules, approval processes, and automated notifications. Monitor CRM data quality and ensure data accuracy, consistency, and completeness. Create and maintain reports, dashboards, and performance trackers for management and sales teams. Track key sales metrics such as lead generation, lead conversion, follow-ups, counselling activity, pipeline, enrolments, and revenue. Support the Sales, Counselling, Marketing, and Operations teams in resolving CRM-related issues. Conduct regular audits of Salesforce data and identify gaps or process inefficiencies.



Manage Salesforce integrations with other platforms and tools, wherever required. Assist in implementing recent Salesforce features, enhancements, and process improvements. Train and support end users on Salesforce functionality and best practices. Troubleshoot user issues and coordinate with Salesforce developers/third-party vendors when required. Maintain documentation related to CRM processes, configurations, workflows, and user guidelines. Ensure Salesforce processes align with business requirements and organizational policies.

Responsibilities

• Manage and maintain the Salesforce CRM platform, including users, profiles, roles, permissions, and access.
• Configure Salesforce objects, fields, page layouts, record types, validation rules, workflows, and automation.
• Manage the complete lead lifecycle, including lead creation, assignment, follow-ups, conversion, and tracking.
• Ensure accurate and timely updating of stu

📌 Salesforce Administrator (Gurugram)
🏢 Hike Education
📍 Gurugram