Job Title: Associate - PF Servicenow Change Manager

Department: Production CPBS – PF APS

About Business line/FunctionBNP Paribas IT teams are providing infrastructure, development and production support services to all applications used worldwide by all business lines. There is a outstanding variety of technologies and infrastructures from legacy systems to cutting edge AI & Cloud technologies.

Within BNP Paribas Group IT, business is organized in several Poles (CPBS) and teams are organized in several divisions called “APS” which are each responsible for a business line.

• Personal Finance
• BCEF
• FORTIS
• BNL
• Arval

The current position is to be filled within Personal Finance APS team.

CTO Personal Finance is responsible of the Production for Personal Finance, either Application Production, Infrastructure and/or Production Security. The organization relies on Producers (BP2I, CIB ITO, Local Producer) for Infrastructure services and platforms. The CTO manages Application Production for Personal Finance

• Manage Production environment for applications,



guaranteeing quality & stability for Business, relying on Data.
• Frame & run conditions to consume infrastructure services for applications in a secure mode.
• Advice Métiers to adopt proper technologies means, regards to business application needs.

Position Purpose

Within the Finance (PF) entity or the global IT organization, the Change Manager / CAB Manager is the guardian of controlled IT‑service evolution.

Key Challenges Include

Driving the entity’s KPIs (change success rate, incidents linked to changes, mean time to process, SLA compliance, maintenance‑window adherence, etc.) to provide real‑time visibility of change‑process performance and feed management reviews.

Ensuring maintenance windows are respected – confirming that every approved change is scheduled within authorized slots, monitoring for overruns and triggering corrective actions.

Guaranteeing change compliance – checking that RFCs( Request f

📌 PF Servicenow Change Manager (Mumbai)
🏢 BNP Paribas
📍 Mumbai