Why UKG
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, advantages you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
Description
The SMB Renewal Manager is a professional responsible for developing and executing strategic renewal strategy for an assigned portfolio of small-to-medium business customers representing approximately $3M in annual recurring revenue across ~500 customer engagements. This role requires business judgment to identify at-risk accounts, optimize renewal approaches and engagement strategies, and systematically manage a high volume,
high velocity renewal pipeline that directly impacts portfolio profitability. The Manager operates with significant autonomy to make independent decisions regarding renewal strategy, pricing recommendations within established parameters, and portfolio-level initiatives that protect and grow revenue. This role combines systematic, data-driven decision-making with professional judgment to manage complexity and volume while maintaining engagement quality across the portfolio.
Responsibilities
Renewal Strategy & Account Strategy
• Manage a high volume, diverse customer portfolio with concurrent renewal cycles by establishing scalable processes, decision frameworks, and engagement approaches that balance commercial objectives with customer outcomes
• Make independent decisions regarding renewal approach, pricing recommendations, and engagement strategy based on customer health assessment, risk classification, and bus
📌 Customer Renewals Representative III (Noida)
🏢 Ukg
📍 Noida