Job Summary

This role supports digital content services for online channels and focuses on delivering transparent engaging and compliant content in English for a global audience. The talent manages end to end content workflows in a fully remote work from home setup and ensures consistent quality across websites portals and other digital touchpoints. The role requires strong spoken and written English communication and a customer centric mindset that aligns with the company purpose of enabling inclusive access

Responsibilities

• Manage digital content lifecycle for online platforms by coordinating intake drafting review publication and continuous refresh activities to maintain accurate and relevant information for users
• Create clear concise and inclusive English content for web pages articles FAQs and support materials that enable diverse users to easily understand complex topics and take informed actions




• Optimize digital copy for readability accessibility and search visibility by applying structured writing techniques inclusive language guidelines and metadata best practices that improve online discovery and engagement
• Collaborate with product marketing and operations teams to translate business requirements into user focused content journeys that guide customers through digital tasks with minimal friction
• Monitor content performance using analytics dashboards to identify gaps drop offs and high impact opportunities then refine messages and layouts to increase conversion and task completion rates
• Develop reusable content templates and style references that standardize tone voice terminology and structure across multiple digital properties and reduce inconsistencies for customers
• Review and edit peer content for grammar terminology alignment and regulatory compliance while providing constructive feedback that builds shared content quality standards across the team
• Coordinate publication schedules and content updates in digital content management tools to e

📌 TL-Digital Content Services (India)
🏢 Cognizant
📍 India