Job Overview:
Role OverviewThe SaaS Account Manager is responsible for managing and growing a portfolio of existing customer accounts. This role focuses on building long-term relationships, ensuring customer satisfaction, driving product adoption, and maximizing revenue through upselling and cross-selling. The ideal candidate acts as a trusted advisor, helping customers achieve their business goals using the platform.
• Key ResponsibilitiesCustomer Relationship ManagementDevelop and maintain strong, long-term relationships with key stakeholders across assigned accounts
• Serve as the primary point of contact for customer communication and account-related needs
• Understand each customer’s business goals, challenges, and success criteria
• Build trust and position yourself as a strategic partner and advisor
• Onboarding & Product AdoptionGuide new and existing customers through onboarding and implementation processes
• Ensure smooth product adoption and help customers realize value quickly
• Educate customers on product features, best practices, and current releases




• Drive consistent and meaningful product usage across accounts
• Customer Success & RetentionMonitor customer health, engagement, and satisfaction levels
• Identify risks of churn early and proactively take corrective action
• Conduct regular check-ins, business reviews, and success planning sessions
• Ensure customers are consistently achieving desired outcomes
• Account Growth (Upsell & Cross-Sell)Identify opportunities for upselling and cross-selling additional features or products
• Collaborate with sales teams (if applicable) to expand account value
• Proactively propose solutions that align with customer needs and growth plans
• Increase Net Revenue Retention (NRR) through account expansion
• Issue Resolution & CollaborationAct as an escalation point for customer issues and coordinate resolution with support and product teams
• Advocate for customer needs internally and ensure timely resolution of conc

📌 100% Remote AM Position (India)
🏢 TeamsWork.In
📍 India