Location: Bengaluru (Indiranagar)
Department: Operations
Reports to: Operations Manager
Experience: Fresher to 1 Year
Employment Type: Full-time

About Lane
Lane is reimagining how India learns driving and experiences car ownership. From structured driving programs to car buying and selling within a trusted community, Lane is building a tech-enabled mobility ecosystem for first-time drivers. With strong early traction and a growing customer base, we are scaling our operations and looking for passionate people to help deliver an exceptional customer experience.

Role Overview
As a Support Associate, you will be the first point of contact for customers and help ensure a smooth experience throughout their journey with Lane. You will assist customers with queries, coordinate with internal teams, and support day-to-day customer operations. This role is ideal for freshers looking to start their career in customer support, operations, or customer success.

Key Responsibilities
Customer Support & Experience
• Respond to customer queries via calls, WhatsApp, and email.




• Assist customers with class scheduling, rescheduling, and general service-related questions.
• Provide timely updates and ensure customer concerns are addressed effectively.
• Maintain a friendly, qualified, and customer-first approach.
• Support customers from onboarding to course completion.
• Gather customer feedback and share insights with the team.
• Help improve the overall customer experience through proactive support.

Operations Support, Process & Reporting
• Coordinate with instructors and internal teams for smooth service delivery.
• Maintain accurate records of customer interactions and service requests.
• Update spreadsheets and internal trackers regularly.
• Track daily customer requests and resolutions.
• Assist in preparing basic reports and operational updates.
• Follow standard operating procedures and support process improvements.

Requirements
• Fresher or up to 1 year of experience.
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📌 Customer Support Associate (Bengaluru)
🏢 Lane
📍 Bengaluru