Order & Route Management
• Review, filter, and audit daily orders to ensure accuracy before dispatch.
• Generate and adjust delivery routes based on driver availability, location, and delivery windows.
• Coordinate preplanned assignments and ensure every order has a confirmed driver or BA (brand ambassador).
• Maintain transparent documentation and flag discrepancies in real time.

Dispatch & Live Operations
• Oversee live routes and delivery flow, tracking pickups, drop-offs, and driver performance.
• Reassign drivers or routes as needed to maintain coverage and on-time delivery.
• Monitor photos, timestamps, and compliance with company standards (e.g., hot bags, dress code).
• Adjust pay or status when required, following company policies.

Quality Control & Communication




• Collaborate with the Driver Recruiting, Account Management, and Restaurant teams to resolve operational issues quickly.
• Communicate proactively with team leads about any risks or recurring problems.
• Use strong judgment to make fast, data-driven decisions during high-volume times.

Reporting & Continuous Improvement
• Complete daily end-of-day (EOD) reports, including key metrics on delivery accuracy and performance.
• Track KPIs such as on-time rate, incident response, and route efficiency.
• Identify opportunities for process improvements and propose solutions to leadership.

📌 Operations Specialist (India)
🏢 Club Feast
📍 India