About the Role

You own the implementation business and customer value realisation for an AI-first source-to-pay platform running $20B+ in enterprise spend. This is a leadership role: you lead Implementation Leads and Engagement Managers. Engagement Managers run execution on their accounts, Implementation Leads own delivery across their portfolios, and you set the strategy, standards, capacity and commercials for the function. You report to the CEO.

What you’ll drive

Customer Value Realisation

• Set the value-realisation framework and success measures for the portfolio.
• Build a referenceability programme that turns live customers into enterprise references and case studies.
• Own customer satisfaction at portfolio level, and the mechanism that measures it.
• Hold executive relationships with the CXO sponsors of strategic accounts.

Portfolio Delivery & Governance

• Own on-time go-live performance across the portfolio, governed through portfolio reviews and metrics.
• Define the stage-gate framework that Implementation Leads run on every programme, and audit adherence.





Leading The Implementation Function

• Lead Implementation Leads and a team of Engagement Managers.
• Define what each layer owns: Implementation Leads for tactical delivery across their portfolios, Engagement Managers for execution on their accounts.
• Set the delivery methodology and standards, and own their adoption across the function.
• Own the headcount plan and talent pipeline, building a bench ahead of demand.
• Coach Implementation Leads, and build the career path from Engagement Manager to Implementation Lead.

Cross-Functional Ownership

• Set the operating agreement with the sales, product and customer success; and govern adherence.
• Represent the customer view in leadership forums, with evidence from across the portfolio.

Commercial Ownership

• Shape expansion and cross-sell strategy with sales, using signals surfaced by Implementation Leads.
• Own the implementation P&L;: deliver

📌 Head of Implementation (Bengaluru)
🏢 Aerchain
📍 Bengaluru