Location: Gurgaon (Hybrid)
Company: Scaletrix.AI – Contentsquare India Center of Excellence (CSQ India COE)

About the Role

We are looking for an Onboarding Program Manager (OPM) to join our consulting team at Scaletrix.AI, the Contentsquare India Center of Excellence (CSQ India COE). In this role, you will own the end-to-end onboarding journey for current enterprise and mid-market customers using Contentsquare and Heap, ensuring successful implementation, rapid adoption, early value realization, and a seamless transition into long-term customer success.

This is a client-facing, delivery-focused position where you will serve as the program lead and trusted onboarding partner for customers. You will be responsible for driving onboarding programs from kickoff through go-live, coordinating technical implementation, stakeholder engagement, enablement activities, and project governance to accelerate time-to-value.

Working closely with Professional Services, Implementation Consultants, Customer Success, Sales, Product, and Engineering teams,



you will ensure onboarding projects are delivered on time, within scope, and aligned with each customer's business goals. Success in this role requires strong program management, customer-facing communication, cross-functional collaboration, and the ability to manage multiple onboarding initiatives simultaneously while maintaining a high standard of customer experience. The ideal candidate is comfortable leveraging AI-powered tools such as ChatGPT, Claude, Copilot, and other productivity solutions to streamline workflows, improve documentation quality, automate repetitive tasks, and enhance overall delivery efficiency.

Key Responsibilities
Customer Onboarding & Program Management
Own and manage the end-to-end onboarding lifecycle for enterprise and mid-market customers.
Lead customer kickoff meetings and establish onboarding plans, milestones, success criteria, and timelines.
Drive implementation programs from initiation through succe

📌 Onboarding Program Manager (Gurugram)
🏢 Scaletrix.AI
📍 Gurugram