Travel & Lifestyle Consultant – Luxury Concierge Desk

Company: Reward360 Global Services (R360)

Location: Mumbai (in office)

Experience: 2–5 years in customer-facing roles in hospitality or travel

Shifts: Rotational, 24x7 desk (including nights, weekends and public holidays)

About The Role

R360 runs the concierge and rewards desk for the super-premium credit card customers of one of India's leading private-sector banks. These are HNI and ultra-HNI members who expect a five-star-hotel standard of service on every call, email and chat.

As a Travel & Lifestyle Consultant, you will plan and book complex travel, secure hard-to-get reservations and experiences, and make every reward redemption feel effortless. You own each request from first contact to confirmed fulfilment, and you anticipate what the member will need next.

What You Will Do

Luxury and complex travel

• Plan and book multi-city international itineraries, premium-cabin flights (business and first class), luxury hotels and resorts, villas, cruises and bespoke holiday packages.




• Maximise value for members by optimising reward-point redemptions, card-linked offers and luxury hotel programme benefits such as upgrades, breakfast and late checkout.
• Advise on visas, travel documentation, transit rules, baggage, fare conditions and travel insurance.
• Arrange airport meet-and-assist, lounge access, chauffeur transfers and private car rentals.
• Handle disruptions such as cancellations, delays, missed connections and re-bookings with urgency and calm, including during overseas emergencies at odd hours.

Lifestyle and concierge

• Secure reservations at fine-dining and celebrity-chef restaurants in India and abroad, often at short notice.
• Source tickets for sold-out concerts, sporting events, theatre and festivals.
• Book golf rounds, spa and wellness retreats, and private experiences.
• Fulfil gifting, flower and cake delivery, courier and personal-assistant requests, and celebration planning for anniver

📌 Travel & Lifestyle Consultant (Bengaluru)
🏢 R360 Group
📍 Bengaluru