We’re hiring: Senior Production Support Engineer

We are looking for an experienced Senior Production Support / Operations Engineer with 10+ years of professional experience to join a team supporting a high-performance, business-critical Time Series Data Platform.

The role is focused on production operations, technical troubleshooting and incident management.

Your responsibilities:

• Provide L1/L2 technical support and troubleshooting for a complex, high-volume production data platform
• Manage and investigate critical production incidents, including Sev-1 / Sev-2 situations
• Analyse monitoring dashboards, alerts, application logs, latency, throughput and error rates
• Troubleshoot REST APIs, HTTP requests/responses and JSON payloads
• Investigate stale, delayed or missing data and support data-platform troubleshooting
• Perform Linux-based operational diagnostics and database/SQL investigation
• Support authentication, permissions and entitlement-related troubleshooting
• Coordinate with application, infrastructure, database, storage, identity and engineering teams




• Prepare clear incident updates, escalation packages, operational reports and runbooks
• Follow established change-control and operational procedures
• Contribute to problem management and continuous improvement after incidents

What we are looking for:

• 10+ years of skilled experience in production application support, service operations, technical operations or a similar environment
• Strong production application support / service operations background
• Strong incident management and technical troubleshooting experience
• C++ exposure
• Hands-on experience with monitoring, observability and log analysis
• Good knowledge of REST APIs, HTTP and JSON
• Strong experience working with Linux environments
• Practical SQL and database/data-platform support experience
• Experience coordinating multiple technical teams during critical production incidents
• Strong documentation, stakeholder communi

📌 Senior Production Support Engineer M/F/X (India)
🏢 Amaris Consulting | Part of Mantu
📍 India