Summary

The Director Service Integration & Management (SIAM) acts as the primary bridge between DD⁢ Integrated Service Management and Business-Facing / Enterprise IT Functions. The role ensures that applications, services, and data managed within Business-Facing IT consistently operate within enterprise ITSM standards, ITIL practices, and governance frameworks defined by IT Global Process Owners.

This position provides a single, consolidated view of service performance and improvement for assigned business portfolios, driving transparency, accountability, and informed decision-making. The role works closely with the Heads of Integrated Solutions (or equivalent) in Business-Facing / Enterprise IT functions to improve application performance, availability, and service experience.

You will provide a single, enterprise-level view of service performance, risks, and opportunities, while driving accountability across organisational boundaries and multiple providers without direct authority.





The role operates as the service integrator across Business-Facing / Enterprise IT and Integrated Service Management, ensuring alignment, coordination, and consistent service outcomes

About The Role

Location – Hyderabad Hybrid

Key Responsibilities

Enterprise Service Integration & Accountability –

• Establish true end-to-end service ownership across Business IT, Enterprise IT, and external providers. Eliminate siloed operations by driving service value chain alignment
• Ensure consistent service outcomes across the full stack (applications, infrastructure, data, and suppliers

Service Performance, Experience & Transparency-

• Provide a single, consolidated view of service performance across business portfolios
• Move beyond SLA reporting to drive experience-led service improvement (XLA mindset). Communicate transparent, business-relevant insights that drive decision-making at senior levels

Stakeholder Partnership & Influence

• Act as a trusted advisor to senior Business IT leader

📌 Director Service Integration (Hyderabad)
🏢 Novartis India
📍 Hyderabad