We are seeking a dedicated Customer Service Executive specializing in the travel and airline industry to join our team in Haryana. The ideal candidate will be responsible for providing exceptional customer service to clients, assisting them with their travel inquiries, and ensuring a smooth travel process. This role requires a strong understanding of the airline industry and the ability to handle customer queries effectively. Key Responsibilities: - Respond to customer inquiries regarding travel bookings, airline policies, and travel processes. - Assist customers in resolving issues related to their travel plans, including cancellations, changes, and refunds. - Provide information on travel destinations, airline services, and promotions to enhance customer experience. - Collaborate with team members to ensure a high level of service and customer satisfaction.



- Maintain accurate records of customer interactions and transactions. - Stay updated on industry trends and changes in airline policies to provide accurate information to customers. Required Skills: - Strong customer service skills with a focus on client satisfaction. - Knowledge of travel processes and the airline industry. - Excellent communication skills, both verbal and written. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Experience in an international BPO setting is a plus. If you are passionate about travel and customer service, and you thrive in a dynamic workplace, we encourage you to apply for this exciting opportunity.

This job is provided by Shine.com

📌 Customer Service Executive (Gurugram)
🏢 Sharda Consultancy Services
📍 Gurugram