? We’re Hiring: Team Lead – International Operations
? Location: Ghansoli, Navi Mumbai
? Process: International Visa Process
? Support Channels: Inbound Voice & Email — Blended Process
? Salary: Up to ₹7.2 LPA
? Qualification: Graduate

Eligibility Criteria
• Candidates with 1–1.5 years of experience may be considered for the Team Lead position.
• Experience in a customer-facing role, preferably within a contact centre or customer support environment.
• Strong verbal and written English communication skills.
• Ability to manage customer queries through voice (85%) and email (15%), ensuring prompt and effective resolution.
• Ability to consistently meet contractual Service Level Agreements (SLAs).
• Robust analytical and problem-solving skills to identify and resolve complex customer issues.




• Proficiency in relevant customer support tools and applications.
• Understanding of industry-specific products, services, and processes.

Key Responsibilities
• Guide and support the team in handling inbound calls and customer emails.
• Monitor team performance, service quality, and adherence to SLAs.
• Handle escalated customer queries and ensure timely resolution.
• Provide coaching and feedback to improve team performance.
• Maintain performance reports and coordinate with operations stakeholders.
• Ensure accurate communication and compliance with process guidelines.

? Interested candidates can share their updated CV at:
[email protected]
? HR Contact: (phone hidden)
HR: Ekta

📌 Team Lead – International Operations (Mumbai)
🏢 Starkmind
📍 Mumbai