Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Vmware Virtualization Administration

Positive to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Role Summary

A senior-level Systems Administrator with deep expertise in enterprise Windows Server and VMware vSphere environments, including advanced virtualization platforms such as VMware vSAN, NSX-T, and Site Recovery Manager. The preferred candidate must hold atleast 1 Windows Or VMware certifications, demonstrate proficiency in scripting/automation tools, and possess working knowledge of AWS for supporting hybrid cloud workloads. AWS certification is preferred but not mandatory.

Key Responsibilities





L2/L3 Operations

Perform deep RCA for major incidents including memory dumps, VMware ESXTOP analysis, and performance profiling

Participate in Change Advisory Board (CAB) submissions and execution of critical infrastructure changes

Define and refine operational runbooks for the team

Manage and execute change requests following ITIL change management processes

Coordinate and lead scheduled maintenance windows for Windows and VMware infrastructure

Proactively identify recurring issues and propose permanent resolutions or optimized workarounds

Escalate complex issues to L3/senior engineers following the defined escalation matrix

Windows Server Administration

Participate in Windows Server lifecycle management – OS upgrades, P2V migrations to VMware, and server decommissioning

Administer Windows Server 2016/2019/2022 across physical and virtual environments

Manage Active Directory inclu

📌 Technology Support Engineer (Bengaluru)
🏢 Accenture in India
📍 Bengaluru