Job Title - GN - SONG - C&S; – Salesforce Agentforce - Manager

Management Level: 7/ Manager

Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai

Must have skills: Salesforce Sales Cloud, Agentforce

Valuable to have skills: Salesforce Service Cloud

Job Summary:
You will partner closely with clients as a consulting professional who designs, builds, and implements Salesforce-led digital transformation initiatives spanning Sales Cloud, Service Cloud, and increasingly Agentforce-powered capabilities to measurably enhance business performance.

Areas of Work: Salesforce Business Architect / Lead Functional Consultant across Sales Cloud, Service Cloud, and Agentforce.

Roles & Responsibilities: As part of these, you will drive the following: -
- Requirements Gathering & Discovery: Plan and facilitate discovery workshops, and requirements gathering sessions to understand business objectives, pain points, and process gaps. Elicit, document, and validate business requirements, translating them into structured artefacts such as Business Requirements Documents (BRDs),



process maps, and user stories. Identify opportunities where Salesforce including AI-powered capabilities like Agentforce can drive measurable outcomes.
- Process Mapping: Create detailed process maps for current and future states, identify bottlenecks, and produce clear supporting documentation including use cases, user stories, and acceptance criteria.
- Solution Design & Functional Design: Lead solution design sessions to define the end-to-end Salesforce architecture and functional approach across Sales Cloud, Service Cloud, and where relevant, Agentforce. Produce Functional Design Documents (FDDs) and Solution Design Documents (SDDs) that translate business requirements into platform-specific configurations, customisations, and integrations serving as the functional blueprint for the development team.
- Process Optimization: Redesign customer sales processes to maximize efficiency, leveraging the fu

📌 #ACN GN (Gurugram)
🏢 Accenture
📍 Gurugram