Overview

The purpose of this role is to support our growing global AWMS capability. We are seeking a DevOps analyst with solid warehouse process and IT knowledge to drive change adoption, transition to sustain (T2S) and build enterprise capability across the user base to reduce incidents and problems, driving day to day service delivery.

The successful candidate will help deliver and sustain the Affordable WMS (AWMS) roadmap, supporting the deployments envisaged across multiple markets, and will be part of the end-to-end IT centre of excellence for all markets who use the LEA Reply AWMS template.

This role requires a mix of business and technical acumen, stakeholder engagement, and a process optimisation mindset. The expectation is you will be hands-on, driving the delivery of key outcomes and continuous improvement in the service.

You will support the AWMS Service Manager in triaging, assigning, resolving (and acting as escalation point for critical) incidents, both during office hours and occasionally out of hours,



coordinating with the vendor and with key IT capability teams to assure the end to end service excellence.

You will support the AWMS Delivery Lead in partnering with local BU/OU key users to take ownership of the solution and build capability within their facility, with a ‘train-the-trainer’ culture to drive adoption and reduce dependence on the vendor as well as on the global Enterprise Solutions team.

A key element of the role will be in implementation, driving process adoption and supporting key users as they learn business and IT processes. Once live, you will support the ‘business as usual’ (BAU) service management, helping with prioritisation of change requests across OUs & new demand, and documenting best practices as Knowledge Base articles in ServiceNow.

The core application in scope, LEA Reply, is a business critical 24/7 operational application essential to enable the fulfilment of demanding customer service targets across PepsiCo, pa

📌 Associate Manager (Hyderabad)
🏢 PepsiCo
📍 Hyderabad