Job Title: Global Head of Client Data Management and UK WSO
CIB COO delivers strategic execution for the CIB businesses across the globe. Through transformative data and digital solutions, customer servicing throughout the customer lifecycle, and delivering protected growth supported by non-financial risk expertise, we collaborate across the global businesses and global functions to get it done.
Client Authorities & Confirmation Services (CACS) is part of the CIB CRS supporting CIB business by handling customer servicing requests across two journeys – Client Authorities and Audit Confirmation Services.
Beyond day-to-day operations leadership, the role holder is the Service Delivery Lead for the end-to-end transformation of CACS team journeys - a critical, dual-mandate accountability that combines run-the-bank operations leadership with change-the-bank delivery ownership. This includes supporting the deployment of global technology solutions, working hand-in-hand with the Transformation function on requirements definition and testing,



and directly shaping the future-state operating and technology architecture for CACS.
The role holder is equally accountable for the end-to-end client experience across CACS journeys: owning the process from first touch to completion, removing handoffs and delay between teams, and driving a continuous reduction in service SLAs/turnaround times - so clients experience a single, fast, joined-up service rather than a series of disconnected steps.
The role holder will oversee the general operations of the function including, but not limited to, financial planning/resource management, governance frameworks, digital implementation/adoption, performance management (OKRs, KPIs, SLAs), and stakeholder engagement, whilst additionally leading on ad-hoc initiatives as they arise to ensure the effective and efficient delivery of the function’s strategy and desired client outcomes.
In this role, you will:
Principal Accountabilities and Responsibilities
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📌 Global Head of Client Data Management and UK WSO (Hyderabad)
🏢 HSBC
📍 Hyderabad