Job Summary

The Assistant Vice President IOA oversees complex customer due diligence operations for a global financial services organization driving consistent compliance with evolving regulatory expectations while optimizing operational efficiency across hybrid teams. The role manages rotational shift coverage supports periodic travel to regional hubs and ensures robust risk controls that protect clients the company and broader financial ecosystems.

Responsibilities

• Oversee end to end customer due diligence operations to ensure that every customer profile is assessed with high accuracy and in accordance with internal risk policies and external regulatory expectations
• Drive continuous enhancement of due diligence processes by analyzing workflow metrics identifying recurring bottlenecks and implementing pragmatic improvements that increase throughput without compromising quality




• Coordinate hybrid work arrangements by setting clear expectations for on site and remote work ensuring that distributed teams maintain consistent productivity collaboration and adherence to security standards
• Manage rotational shift structures by defining coverage patterns resource allocation and escalation paths so that critical due diligence activities remain supported across all required time zones
• Establish strong governance over customer risk assessments by defining review checkpoints documentation standards and quality assurance routines that reduce operational errors and downstream remediation efforts
• Collaborate with compliance legal and risk partners to interpret current regulations and industry guidance translating them into actionable due diligence procedures that are practical for operations teams
• Guide senior operations staff in handling complex customer cases by providing clear case strategies promoting sound judgment and reinforcing a culture of risk awareness and accountability
• Coordinate periodic travel to regional centers and partner locations to conduct onsit

📌 Assistant Vice President-IOA (Chennai)
🏢 Cognizant
📍 Chennai