Job Description – AGM Service & Workshop ManagerCompany DescriptionAcer Motors is an authorized Maruti Suzuki dealership committed to delivering reliable, customer-focused automotive sales and after-sales service. The dealership focuses on high standards of vehicle servicing, workshop operations, customer satisfaction, and operational excellence.

PositionAGM – Workshop & Bodyshop Manager
Location: Secunderabad, Telangana
Industry: Automobile / 4-Wheeler Dealership
Department: Service / After-Sales
Employment Type: Full-Time | On-Site
Experience: 15+ Years in Automobile Industry

WM – Workshop Manager
Location: Secunderabad, Telangana
Industry: Automobile / 4-Wheeler Dealership
Department: Service / After-Sales
Employment Type: Full-Time | On-Site
Experience: 10+ Years in Automobile Industry

Role OverviewThe AGM – Service & Workshop Manager will be responsible for managing the complete service and workshop operations, ensuring high productivity, service quality, customer satisfaction, and profitability.
The role requires solid leadership, workshop management expertise,



and the ability to drive service business growth while maintaining OEM standards and operational discipline.

Key Responsibilities• Manage end-to-end service and workshop operations, including service reception, job cards, repairs, quality checks, and vehicle delivery.
• Lead and manage Service Advisors, Technicians, Supervisors, and workshop support staff.
• Monitor workshop capacity, manpower utilization, bay utilization, productivity, and Turnaround Time (TAT).
• Drive key service KPIs including labour sales, revenue, productivity, efficiency, CSI, repeat customers, and profitability.
• Monitor daily, weekly, and monthly service targets and implement corrective actions wherever required.
• Handle customer escalations and ensure timely resolution of service-related complaints.
• Ensure compliance with Maruti Suzuki/OEM processes, SOPs, quality standards, safety requirements, and workshop guideline

📌 Assistant General Manager- Service (Secunderabad)
🏢 Acer Motors Maruti Suzuki
📍 Secunderabad