At ARA, we strive to hire valuable colleagues with not only the right skills, but who also demonstrate our core values of passion, freedom, service and growth.

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh, NC division of ARA has an exciting chance worth considering. Not only will you solve challenging core problems, you’ll also be able to grow your career in an exciting setting that promotes teamwork and cross-training in a wide range of related disciplines.

The Successful Applicant Will

• Diagnose and resolve access, connectivity, and authentication issues across virtual machines and shared resources using standard troubleshooting tools and methods.
• Provision, configure, and secure virtual machines and cloud infrastructure, applying best practices in patching, firewall configurations, encryption, logging, and automation.
• Manage user and system access for cloud and on-premise environments, including identity, group policies,



and secure file system permissions.
• Monitor system health and user activity to detect potential security incidents; escalate and assist in containment as needed.
• Maintain accurate and detailed documentation within ticketing systems (e.g., Jira, ServiceNow), ensuring traceability and knowledge sharing.
• Collaborate with end users to validate system changes, while escalating complex or unresolved issues with explicit analysis and logs.
• Balance fast-paced ticket resolution with long-term supportability through documentation, scripting, and adherence to escalation protocols.

Tier 2 Cloud Support Position Requirements

• Must be a US Citizen (No exceptions; green card holders are not eligible)
• Must currently have an active Secret clearance. Strong factors for disqualification include dual citizenship, living with or having relationship with foreign nationals and attendance at

📌 Tier 2 Cloud Support (Udwant Nagar)
🏢 Cornell Fitness Centers
📍 Udwant Nagar