CommVersion | Turn Website Traffic Into Qualified Leads
|
Mumbai
09 Oct
CommVersion | Turn Website Traffic Into Qualified Leads
Mumbai
Conversations Specialist | CommVersion Solutions
Location: Mumbai
Work Mode: Work From Office (WFO)
Employment Type: Full-time
Department: Operations
Experience: 0–2 years
CTC: ₹3 LPA – ₹4.2 LPA
Working Days: Rotational shifts | Any 2 days off
Working Hours: 9 hours
About CommVersion
CommVersion is a digital communication company on a mission to maximise the conversion potential of EVERY website by turning live chat into an indispensable revenue solution for businesses worldwide.
Our SmartChat solution has transformed live chat from a customer support cost into a conversion rate optimisation tool for 500+ global brands.
Over the past 10 years, we’ve grown from a founder-led business into a team of 170+ employees across 4 countries. And we’re still at the tip of the iceberg.
If you’re looking to join a fast-paced, ambitious company with a customer-centric mindset, this could be the prospect for you.
About the Role
We are looking for Conversations Specialists to join our Operations team.
As a Conversations Specialist,
you will interact with website visitors through live chat and help convert conversations into quality leads for our clients.
You will handle multiple chats, understand different client products and services, follow established conversation scripts, and use your communication and problem-solving skills to respond appropriately when conversations go beyond standard scripts.
This role is ideal for candidates who have strong written English, enjoy communicating with people, can multitask effectively, and are looking to build a long-term career in a fast-paced operations setting.
Key Responsibilities
• Engage professionally and effectively with multiple website visitors through live chat.
• Handle multiple conversations simultaneously, especially during peak periods.
• Learn and understand client knowledge banks, products, services and business requirements.
• Follow established operator questions, engagement scripts and canned responses.
• Respon